Frequently Asked Questions
Q:
Is it a good idea to put FAQs on the portal home page?
A: Why not, Users often get the same questions? FAQ section in the home page gives the user the confidence which helps with support case deflection. Having made a smart choice of the software , going through the content gives you more user intuitiveness - an online documentation portal can help you with case instances.
Q:
How do I start using the Help Manual?
A: The Help manual is part of the application, all the screens have the feature . Click on Help button, the documentation of the screen will populate for you to understand the Function or process.
Help Is also available on the Main Menu of the Application.